MS Nelson Ford, New Zealand

MS Nelson Ford Used Car Customer “Bill of Rights”

Total Satisfaction is the RIGHT of the Used Car Customer

1. The Right to a Quality Vehicle

   A vehicle that will start every morning. A vehicle that will give years of satisfaction.
   You want quality. That’s your right.

2. The Right to Long Term Protection of Investment

   A vehicle that is covered by a long-term warranty.
   You want protection. That’s your right.

3. The Right to Friendly Treatment, Honest Service, and Competent Repairs

   To be treated as an individual, not just a cheque book when purchasing a vehicle. To do business with people interested in your needs, not just their wants.
   You want total satisfaction. That’s your right.

4. The Right to a Safe Vehicle

   Safety, not just for yourself, but for your entire family.
   You want automotive safety. That’s your right.

5. The Right to Address Grievances

   Total perfection in a vehicle is impossible, but an uncaring response is inexcusable. If you have a problem, you deserve to be heard, and to have the problem handled.
   You want a sympathetic ear. You want results. That’s your right.

6. The Right to Satisfaction

   You want more then just a “thank-you”; you want personal feeling of total satisfaction in your purchase decision. In the way you are treated, in the attitude of the people you deal with, in the service you know you’ll receive, in the special attention afforded you as a customer.
   You want to be total satisfied. That’s your right.

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